Frequently Asked Questions (FAQ)
Last Updated: September 5, 2026
Welcome to the Zevafly FAQ. Here you'll find answers to common questions about our digital products, purchasing, payments, delivery, downloads, licensing, refunds, and customer support.
1. What is Zevafly?
Zevafly is a 100% digital-only store offering digital products and resources such as eBooks, AI prompt packs, Canva templates, Notion templates, courses, business resources, marketing resources, productivity resources, software-related digital products, and other useful digital resources.
2. Does Zevafly sell physical products?
No.
Zevafly is a 100% digital-only store.
We do not normally sell or ship physical products. Therefore, there are no traditional courier deliveries, physical packaging, or physical shipping charges for our digital products.
3. How do I purchase a digital product?
Purchasing is simple:
1. Choose the product you want.
2. Add it to your cart.
3. Proceed to checkout.
4. Complete your payment.
5. Receive your digital product through the applicable delivery or access method.
4. How will I receive my product?
After successful payment and order processing, eligible digital products may be delivered through methods such as:
- Download link
- Customer account
- Digital access link
- Another delivery method specified on the product page
The exact delivery method may vary depending on the product.
5. When will I receive my digital product?
Most digital products are intended to be delivered or made accessible shortly after successful payment and order confirmation.
However, delivery may occasionally be delayed because of:
- Payment verification
- Security checks
- Technical issues
- Third-party service interruptions
- Incorrect customer information
- Other circumstances outside our reasonable control
6. I paid but didn't receive my download link. What should I do?
First, check:
- Inbox
- Spam/Junk folder
- Promotions folder
- Email address used during checkout
- Your customer account, where applicable
If you still cannot find your product, contact us:
📧 support@zevafly.com
📱 +91 9555458622
Please provide your order number and purchase email so we can investigate the issue.
7. My download link isn't working. What should I do?
Contact our support team.
We may investigate the issue and, where appropriate, provide:
- A replacement download link
- A corrected file
- Alternative access
- Technical instructions
- Another appropriate solution
8. Can I download my purchased product again?
This depends on the product and its delivery system.
If you have lost access to a legitimately purchased product, contact customer support. After verifying the order, Zevafly may provide replacement access where reasonably possible.
9. What payment methods do you accept?
Zevafly may offer payment processing through third-party payment providers, including:
- PayPal
- Cashfree
- Razorpay
- Instamojo
The payment options available to you may depend on your location, device, transaction, and the payment methods currently enabled at checkout.
10. My payment was deducted but my order wasn't confirmed. What should I do?
Contact us at:
Please provide your order details and relevant transaction information.
We may need to verify the payment with the applicable payment provider before confirming the order or determining the appropriate resolution.
Never send your OTP, password, CVV, or full card number to us.
11. Can I get a refund?
Because Zevafly sells digital products, purchases are generally non-refundable and non-returnable after digital delivery, download, or access, except where a refund is permitted under our Return & Refund Policy or applicable law.
Refunds may be considered in certain circumstances, such as:
- Duplicate payment
- Payment completed but product not delivered
- A defective/corrupted product that cannot reasonably be fixed
- Product substantially different from what was represented due to a Zevafly error
- Other verified exceptional circumstances
Please review our Return & Refund Policy for complete details.
12. How long do I have to request a refund?
Where a refund request is eligible under our policy, customers should generally contact us within 7 days of purchase.
A refund request does not guarantee approval. Each request may be reviewed according to the applicable policy and circumstances.
13. Can I return a digital product?
Digital products cannot be physically returned.
If you experience a genuine technical or delivery issue, contact us first so that we can attempt to resolve the problem.
14. Can I share my purchased digital product with someone else?
No, unless the applicable product license expressly allows it.
A purchased digital product is generally intended for use by the purchaser within the rights granted by the applicable license.
You must not upload, distribute, or share the product with unauthorized people or communities.
15. Can I resell Zevafly products?
No, unless Zevafly has expressly granted resale rights in writing or the specific product is clearly sold with such rights.
Purchasing a Zevafly product does not automatically give you resale rights.
16. Can I put my own logo on a Zevafly product and sell it?
No, unless you have explicit written authorization from Zevafly.
You cannot take a Zevafly product, replace its branding with your own, rename it, repackage it, and sell it as your own product without appropriate authorization.
17. Can I change the colors, fonts, text, title, or design and sell it?
Changing or modifying a product does not automatically give you ownership or resale rights.
Without appropriate authorization, you may not modify a Zevafly product and then sell, redistribute, repackage, white-label, or claim the modified version as your own product.
18. Do Zevafly products include PLR or MRR rights?
Not automatically.
PLR, MRR, white-label, resale, or similar rights are granted only when they are clearly and expressly included in the specific product license or separately authorized in writing by Zevafly.
If the product page does not explicitly grant such rights, you should assume that they are not included.
19. Can I use Zevafly products commercially?
Commercial use depends on the specific product and applicable license.
Some products may permit certain commercial end uses, while others may have more restrictive terms.
Commercial use does not automatically mean that you have the right to resell, redistribute, rebrand, or sublicense the original digital product.
When in doubt, contact us before using the product commercially.
20. Can I use a Zevafly template for my business?
This depends on the applicable product license.
Generally, a template may be used for permitted end-use purposes, but the original template/source file itself cannot automatically be resold or redistributed.
Always check the license associated with the specific product.
21. Can I claim a Zevafly product as my own creation?
No.
Purchasing or modifying a Zevafly product does not automatically make you the original author or owner of the underlying Zevafly content.
You may not falsely claim authorship or ownership of protected Zevafly materials.
22. Can I upload my purchased product to Google Drive, Telegram, WhatsApp, Discord, or another platform?
Not for unauthorized distribution.
Uploading a purchased product to a platform in a way that allows unauthorized people to access, download, or redistribute it is prohibited unless specifically permitted by the applicable license.
23. Can I share my download link?
No, not publicly or with unauthorized third parties.
Download links and access credentials should be treated as confidential and should not be posted publicly or distributed to people who did not purchase or otherwise receive authorized access.
24. Can I translate a Zevafly eBook and sell the translated version?
Not automatically.
Translation can create a derivative version of the original content. You must not translate, repackage, and sell Zevafly content as your own without the appropriate rights or written authorization.
25. Can I create a new product using Zevafly's content?
You may not use protected Zevafly materials to create and commercially distribute a substantially similar competing product unless the applicable license expressly permits it or Zevafly provides written authorization.
26. What if I accidentally purchase the wrong product?
Because Zevafly products are digital, purchases are generally non-refundable after delivery, download, or access.
However, you may contact support with your order details. We will review the circumstances according to our Return & Refund Policy.
27. What if I purchased the same product twice?
If you were charged twice for the same product, contact:
Provide both order or transaction details where possible. Duplicate charges may be eligible for a refund after verification.
28. What if the digital file is corrupted?
Contact us as soon as possible.
If the file is genuinely defective or corrupted, we may provide a corrected or replacement file where appropriate.
29. Do I need a special device or software?
Some digital products may have specific requirements.
For example, certain products may require:
- Canva
- Notion
- PDF reader
- Internet access
- Specific software
- Compatible operating system
- Specific browser
- Other required tools
Please check the product description and requirements before purchase.
30. Are Canva or Notion products affiliated with Canva or Notion?
Not necessarily.
Unless expressly stated otherwise, Zevafly is an independent seller/creator and does not claim to be owned by, operated by, or officially affiliated with third-party platforms such as Canva or Notion.
Third-party trademarks belong to their respective owners.
31. Are AI products guaranteed to produce specific results?
No.
AI-generated results can vary depending on:
- AI platform
- Model/version
- User input
- Prompt modifications
- Platform updates
- Context
- Other technical factors
Zevafly does not guarantee that an AI resource will produce a specific result in every situation.
32. Do you provide customer support?
Yes.
For customer support:
📧 Email: support@zevafly.com
📱 WhatsApp / Phone: +91 9555458622
We aim to respond within a reasonable period, although response times can vary depending on the nature and volume of inquiries.
33. What information should I provide when contacting support?
For faster assistance, provide:
- Order number
- Purchase email
- Product name
- Description of the problem
- Relevant screenshots
- Error message, if any
Do not provide passwords, OTPs, CVV numbers, full card numbers, or banking credentials.
34. Can I contact Zevafly on social media?
Yes.
Our official social media username is:
@zevafly
For sensitive matters such as refunds, payments, order information, account issues, or licensing requests, we recommend contacting:
35. How can I ask about licensing or commercial rights?
Contact:
Clearly explain how you want to use the product.
If you need rights beyond the standard product license—such as resale, white-label, PLR, MRR, redistribution, or sublicensing—obtain written authorization before using the product in that manner.
36. Is my personal information safe?
Zevafly takes reasonable measures to protect customer information and handles personal information according to its Privacy Policy.
Payments may be processed by third-party payment providers, and Zevafly generally does not need to store customers' complete payment credentials.
For complete information, please review our Privacy Policy.
37. Can I use Zevafly products for illegal activities?
No.
Customers are responsible for using Zevafly products in compliance with applicable laws and regulations.
Purchasing a product does not grant permission to use it for unlawful, fraudulent, abusive, or unauthorized activities.
38. What happens if someone pirates or resells Zevafly products?
Zevafly takes unauthorized distribution and resale seriously.
Depending on the circumstances, Zevafly may take appropriate action, including:
- Revoking access
- Suspending accounts
- Refusing future purchases
- Sending takedown requests
- Filing intellectual-property complaints
- Taking other legal or administrative action available under applicable law
39. Where can I read the complete terms?
You can review our:
- Terms & Conditions
- Privacy Policy
- Return & Refund Policy
- Shipping & Delivery Policy
- Licensing Policy
- Legal Notice
- Contact Information & Customer Support Policy
These policies form an important part of your use of Zevafly and its digital products.
Still Have Questions?
If your question isn't answered above, we're happy to help.
Contact Zevafly
📧 Email: support@zevafly.com
📱 WhatsApp / Phone: +91 9555458622
📱 Social Media: @zevafly
📍 Address: Gumanipurwa, BKT, Lucknow, Uttar Pradesh, India – 226201
Zevafly — Your Digital World, Simplified.
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