Contact information
Zevafly — Contact Information & Customer Support Policy
Last Updated: September 3, 2026
Zevafly is committed to providing customers with reliable digital products, clear communication, and reasonable customer support. This Contact Information & Customer Support Policy explains how customers can contact Zevafly and the types of assistance available.
1. Business Information
Business/Brand Name: Zevafly
Business Address: Gumanipurwa, BKT, Lucknow, Uttar Pradesh, India – 226201
Email: support@zevafly.com
WhatsApp / Phone: +91 9555458622
Official Social Media Username: @zevafly
Zevafly operates as a digital-only store. Products sold through Zevafly are digital products and are generally delivered electronically.
2. Customer Support
Customers may contact Zevafly for assistance relating to:
- Product purchases
- Order-related questions
- Digital product delivery
- Download or access problems
- Broken, corrupted, or incomplete files
- Payment-related issues
- Duplicate payments
- Eligible refund requests
- Product information
- Account-related issues
- Course or digital-content access
- Software or digital-tool access
- Licensing questions
- Commercial-use permissions
- Rebranding, white-label, PLR/MRR or resale permissions
- General website or purchasing assistance
3. Email Support
For customer support, please contact:
To help us resolve your issue efficiently, customers should provide, where applicable:
- Order number
- Name used during purchase
- Purchase email address
- Product name
- Description of the issue
- Relevant screenshots or error messages
- Any other information reasonably necessary to investigate the issue
Please do not send passwords, OTPs, complete card numbers, CVV numbers, banking credentials, or other highly sensitive payment information by email.
4. WhatsApp & Phone Support
Customers may contact Zevafly through:
WhatsApp / Phone: +91 9555458622
WhatsApp or phone support may be used for general assistance, order-related questions, digital delivery issues, and other customer-support matters.
For certain matters, Zevafly may request that the customer communicate through the official support email so that the issue and relevant records can be properly documented.
5. Social Media Support
Zevafly's official social media username/handle is:
@zevafly
The same official username may be used across Zevafly's official social media platforms.
Customers may use official Zevafly social media channels for general inquiries, announcements, product information, and communication.
However, customers should not publicly post sensitive personal, payment, account, or order information on social media.
For confidential matters such as payment problems, refund requests, account issues, or order-specific information, customers should contact:
6. Order Support
If you have a question or problem concerning an order, please contact Zevafly with your order number and purchase email address.
Order-related assistance may include:
- Order confirmation issues
- Missing digital delivery
- Download-link problems
- Product-access problems
- Incorrect or incomplete delivery
- Duplicate orders or payments
- Technical issues related to the purchased product
Zevafly may verify order and payment information before providing assistance.
7. Digital Product Delivery Support
Zevafly sells digital products only.
If a purchased product has not been received or cannot be accessed, customers should first check:
- Inbox
- Spam/Junk folder
- Promotions folder
- Email address used during checkout
- Customer account, where applicable
- Download or access link provided after purchase
If the issue continues, contact Zevafly at support@zevafly.com.
Depending on the circumstances, Zevafly may provide:
- A replacement download link
- Re-delivery of the product
- Alternative access
- A corrected file
- Technical assistance
- Another appropriate resolution
Any refund, where applicable, will be handled according to Zevafly's Return & Refund Policy.
8. Payment Support
Zevafly may process payments through third-party payment providers, including:
- PayPal
- Cashfree
- Razorpay
- Instamojo
If your payment has been deducted but your order has not been delivered, please contact Zevafly with the relevant order/payment information.
Zevafly may need to verify the transaction with the applicable payment provider before resolving the issue.
9. Refund Support
For refund-related questions or requests, customers should contact:
Refund requests are subject to Zevafly's applicable Return & Refund Policy.
Where necessary, customers may be asked to provide:
- Order number
- Purchase email
- Product name
- Reason for the request
- Relevant payment information
- Supporting screenshots or evidence
Approval of a refund is not automatic and depends on the applicable refund terms and circumstances of the request.
10. Product & Technical Support
If a digital product does not function as reasonably expected or a file appears to be defective, customers should contact support before attempting to modify, redistribute, or replace the product independently.
Zevafly may, depending on the circumstances:
- Investigate the issue;
- Provide instructions;
- Provide a corrected version;
- Provide a replacement file;
- Provide alternative access; or
- Determine whether another resolution is appropriate.
11. Licensing & Usage Questions
Customers who are uncertain about how a Zevafly digital product may be used should contact Zevafly before using the product in a manner that may involve commercial distribution, resale, rebranding, white-label use, PLR, MRR, sublicensing, redistribution, or similar activities.
Unless a product-specific license expressly provides otherwise, purchasing a Zevafly digital product does not automatically grant the purchaser the right to:
- Resell the product
- Redistribute the product
- Repackage the product
- Rebrand the product
- Claim authorship
- White-label the product
- Offer PLR/MRR rights
- Sublicense the product
- Upload or distribute the product publicly
- Create a competing product from protected Zevafly materials
Any exception must be expressly authorized by Zevafly in writing.
12. Business & Licensing Inquiries
For business collaborations, licensing arrangements, commercial permissions, partnerships, or other business-related inquiries, customers or businesses may contact:
Please clearly mention the nature and purpose of the proposed use so that Zevafly can properly evaluate the request.
13. Privacy & Personal Information
Customers should provide only the information reasonably necessary for customer support.
Zevafly will handle customer information in accordance with its Privacy Policy.
Customers should never share through email, WhatsApp, phone, or social media:
- Passwords
- OTPs
- Full card numbers
- CVV
- Banking passwords
- Login credentials
- Payment PINs
- Other highly sensitive authentication information
Zevafly will not ask customers to disclose such credentials for ordinary customer support.
14. Response Time
Zevafly aims to respond to customer inquiries within a reasonable period.
Response times may vary depending on:
- Number of support requests
- Complexity of the issue
- Payment-provider verification
- Technical problems
- Third-party service interruptions
- Weekends or holidays
- Information required from the customer
Providing complete and accurate order information can help reduce resolution time.
15. Third-Party Services
Certain aspects of Zevafly's website, payment processing, analytics, communication, digital delivery, or other services may involve third-party platforms.
Third-party services may have their own terms, policies, processing times, and technical limitations.
Zevafly is not responsible for independent third-party policies or services outside its reasonable control, although Zevafly may assist customers in resolving issues where reasonably possible.
16. Customer Communication
Customers are expected to communicate respectfully and provide accurate information when contacting Zevafly.
Zevafly may restrict or refuse communication where messages involve:
- Threats
- Harassment
- Abusive behavior
- Fraudulent claims
- Repeatedly misleading information
- Illegal activity
- Attempts to obtain unauthorized products or services
- Attempts to circumvent product licensing or security restrictions
This does not limit a customer's legitimate legal rights.
17. Official Contact Information
For the most reliable customer support, use the following official contact details:
Zevafly
Address: Gumanipurwa, BKT, Lucknow, Uttar Pradesh, India – 226201
Email: support@zevafly.com
WhatsApp / Phone: +91 9555458622
Social Media: @zevafly
Customers should be cautious of accounts or individuals claiming to represent Zevafly but using different contact information.
18. Changes to Contact Information
Zevafly may update its contact details, support channels, social media accounts, or business information when necessary.
The latest information published on the official Zevafly website should be treated as the current contact information.
19. Contact Us
If you have any questions, concerns, technical problems, order issues, payment issues, or other customer-support requests, please contact us:
Zevafly
📧 support@zevafly.com
📱 +91 9555458622
📍 Gumanipurwa, BKT, Lucknow, Uttar Pradesh, India – 226201
🌐 Social Media: @zevafly
We will make reasonable efforts to assist you and resolve legitimate customer-support requests in accordance with our applicable policies.
© 2026 Zevafly. All rights reserved.