Refund policy
Return & Refund Policy
Last Updated: September 3, 2026
Thank you for purchasing from Zevafly. We sell digital products, including eBooks, templates, AI prompt packs, courses, digital resources, software-related digital products, and other downloadable content.
Because our products are delivered digitally and may be accessed or downloaded immediately after purchase, all sales are generally final and digital products are not eligible for return or exchange. However, we understand that genuine technical or payment-related issues can occur, and we will make reasonable efforts to resolve such issues fairly.
1. Digital Products and Returns
Zevafly does not accept physical returns or exchanges for digital products.
Once a digital product has been successfully delivered, downloaded, or accessed, it generally cannot be returned.
A refund will therefore not normally be provided for reasons such as:
- Change of mind after purchase
- No longer needing the product
- Purchasing the wrong product
- Not reading the product description before purchase
- Not liking the product after downloading or accessing it
- Failure to use the product after purchase
We strongly recommend reviewing the product description, features, requirements, and available previews before completing your purchase.
2. Eligible Refund Situations
Although purchases are generally non-refundable, Zevafly may provide a refund or another appropriate solution in genuine circumstances, including:
- You were charged more than once for the same order due to a payment or technical error.
- Payment was successfully completed but the purchased digital product was not delivered.
- The download/access link does not work and we are unable to resolve the issue.
- The delivered file is corrupted or technically defective and we cannot provide a working replacement.
- You received a substantially different product from the one described due to an error on our part.
- Another exceptional circumstance is verified by the Zevafly support team.
Refund eligibility will be determined after reviewing the specific circumstances of the request.
3. Technical Problems and Download Issues
If you experience difficulty downloading or accessing your purchase, please contact us before requesting a refund.
We will first attempt to resolve the problem by:
- Re-sending the download or access link;
- Providing a replacement or corrected file;
- Providing an alternative method of accessing the purchased product; or
- Providing other reasonable technical assistance.
If the problem cannot be reasonably resolved and the issue is attributable to Zevafly, we may provide a refund.
4. Refund Request Period
Eligible refund requests should generally be submitted within 7 days of the original purchase date.
To help us process your request, please provide:
- Order number
- Email address used for the purchase
- Name of the purchased product
- Description of the problem
- Relevant screenshots or other supporting information, if applicable
Requests submitted after this period may be considered at Zevafly's discretion depending on the circumstances.
5. Products Already Downloaded or Accessed
Successfully downloading or accessing a digital product generally makes the purchase non-refundable.
However, this does not prevent us from considering a refund where there is a genuine issue covered under the Eligible Refund Situations section, such as a defective file, duplicate payment, or an error on our part.
6. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
After verifying the duplicate transaction, Zevafly may issue a refund for the duplicate purchase.
7. Promotional and Discounted Products
Products purchased using discount codes, promotional offers, bundles, or special pricing are subject to the same refund conditions described in this policy unless specific terms were clearly stated with the offer.
8. Refund Processing
If your refund request is approved, Zevafly will initiate the refund to the original payment method, where technically possible.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
Zevafly is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.
9. Unauthorized Sharing, Fraud, and Abuse
Zevafly reserves the right to refuse a refund where there is reasonable evidence of:
- Fraudulent activity;
- Unauthorized distribution or sharing of purchased digital products;
- Reselling or commercially redistributing products without permission;
- Repeated abuse of the refund process;
- False or misleading refund claims; or
- Attempts to obtain digital products without legitimate payment.
Nothing in this section limits any rights or remedies available under applicable law.
10. Changes to a Purchased Product
Digital products may occasionally be updated, improved, corrected, or modified.
Such updates do not automatically qualify a customer for a refund, provided that the purchased product continues to substantially provide the features and content described at the time of purchase.
Where applicable, Zevafly may provide updated versions to existing customers.
11. Customer Responsibility
Before purchasing, customers are responsible for reviewing the product description and ensuring that the product is suitable for their intended purpose and compatible with their requirements.
If a product has specific technical, software, device, or other requirements, customers should review those requirements before completing the purchase.
12. Contact Us
If you have any questions about this Return & Refund Policy, need assistance with a digital product, or want to submit an eligible refund request, please contact Zevafly Support:
Email: support@zevafly.com
WhatsApp: +91 9555458622
Phone Calls: +91 9555458622
We will review genuine requests and make reasonable efforts to provide an appropriate resolution.
13. Policy Updates
Zevafly may update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
Zevafly
Digital Products & Resources
Support: support@zevafly.com
WhatsApp / Phone: +91 9555458622